Running LDMS 9.6 SP2 (0706)
I have changed the defaults templates, they work great on the core, but when I run the reports from my remote console I still get the old ones.
I can do the changes again but is there a way to import/update these changes across all remote consoles?
Regards
N.B: Translation of pages done using Google's translate service
Getting Started | Video's and E-Learning |
|---|---|
Help Locations: LDMS 9.5 ; LDMS 9.6 SmartVue - FAQ's and Troubleshooting How to create a query in the web console Articles and Discussions for LANDESK SmartVue can be found here How to create a query in the web console Quick Start Guide for Reporting in LANDesk Management Suite 9.0 and 9.0SP1 Instructions for importing new reports
Frequently Asked Questions About Reporting in LANDesk Management Suite 9 SP2 |
|
Notice:Any E-Learning content is available by default to Members who have a minimum support agreement at Professional level.
NOTE: This article is not a comprehensive list of documents and issues. You can continue to search the rest of the community or the portion specific to Reporting if this page hasn't helped.
Today I ran into a problem with reports that I have emailed to me. First I built a query to show me who has specific software installed. When I run that query it returns 191 machines. I then right clicked on that query and selected "New Report". If i then run that report it will list out 191 machines. I then went ahead and scheduled the report (tried pdf, csv and xls). In the properties of the schedule I had it save it to the LANDesk Reports Share and emailed it to me. If I view the report on the share in any format it will show 191 machines but if I view those same reports in email it will only show 184 machines. I haven't tested any other query's or reports yet but on this one I found that the 7 missing devices are all type "Portable". Has anyone else run into this issue?
We are running LANDesk 9.6 SP2.
I am new to LDMS Reporting part. I saw a report in the community which might be what I need but it didn't elaborate on how to post the SQL query text into a report. Does any one know how to do this? I will appreciate all help there is.
Here is the link to the report I saw https://community.landesk.com/support/docs/DOC-30280
Versions Effected: LDMS 9.5 and 9.6
Purpose:
The purpose of this article is to provide you with a one-stop shop for all the troubleshooting articles within the SmartVue add-on for LANDESK management Suite on the community to help you find the solution to your issue much faster.
Troubleshooting Articles:
Installing SmartVue on the point server video tutorial
-- needs some more work, a bit vague, needs more description, good otherwise
SmartVue additional Database Source data is not updated when ldgatherdata is run from a CMD prompt
New Smartvue category is not listed on the app
SmartVue for LANDesk Management Suite 9.5 Overview
SmartVue 1.1 for LANDesk Management Suite 9.5 SP1 - New Features
In an environment of 10000 or more machines, when trying to run a report that queries too many machines, we get the following error:
Failed to send request to /LDMS/ActiveReports.ReportService.asmx/RunReport - Internal Server Error
The reason for this seems to be related to the JAVA operations not being able to perform on an important number of machines.
Note - If you are trying to run these reports from a Rollup Core, all Cores must be updated to LDMS 9.6 Service Pack 2 to be able to run reports from the Rollup Core through SLM.
If you cannot upgrade to Service Pack 2:
<configuration>
<system.web.extensions>
<scripting>
<webServices>
<jsonSerialization maxJsonLength="50000000"/>
</webServices>
</scripting>
</system.web.extensions>
</configuration>
After you have done this, you will have to restart your IIS services.
Here is an article that describes what this JavaScriptSerializer.MaxJsonLength Property is: Microsoft MSDN
I have been starting to use the report builder and I am trying to figure out how to take a report that is based on a query and sort the results to create a Pareto chart of values in descending high to low values
I have tried to do this with a report from an LDMS query and from scratch using the custom report builder but I can't figure it out.
I have watched the videos and read the documentation I could find but I have struck out. I don't want to keep pursuing this if its not possible.
Any thoughts
Problem:
SmartVue doesn't load and shows this error message when trying to access it:
Resolution:
Download the latest compatible install of SmartVue (applicable to your service pack level) and install it as an administrator.
Latest Download information:
Anyone know how Can I generate a MBSA report in LDMS?
Or Is there any standard report for MBSA?
Thanks
Hi experts,
I am trying to replicate an incident's audit trail as seen in the bottom left pane of a ticket within LANDesk.
I have got as far as returning the summarized information (date, user, business function etc) but am unable to return the title/description of the status update.
I understand these titles/descriptions are in various tables.
My Crystal Report is using the following tables (and links) to get this far. I am having trouble linking one of the tables , usr_waitingoncustomer to this view so that I can display the above underlined status updates.
How would I link this table (and others that have various status information) to this report?
Any help would be highly appreciated.
Thank you!
Ray Mirza.
The process outlined goes through the best known method to remove and reinstall SmartVue.
Note:This document may help with many SmartVue issues, not just the errors listed above.
1- If you are using RDP to connect to your core, please use the following command to start the RDP session:
"mstsc /admin"
This creates a console session as opposed to a terminal session.
2- Uninstall Smartvue from add/remove programs
3- Stop the IIS Server
Delete All Files in
C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files
C:\Windows\Microsoft.NET\Framework64\v2.0.50727\Temporary ASP.NET Files
C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files
Start IIS Server
4- Verify that the IIS virtual directories Smartvue, Smartvuedata, and Smartvueweb are gone.
5- Verify that C:\Program Files (x86)\LANDesk\ManagementSuite\Smartvue& C:\Program Files (x86)\LANDesk\ManagementSuite\Smartvuedef are deleted
6- Delete
C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\managementsuite\core\SmartVue
C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\managementsuite\core\SmartVueData
C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\managementsuite\core\SmartVueWebApp
7- On the database, run the following SQL query
drop table SmartVueConnections
drop table SmartVueData
drop table SmartVueLocationData
drop table SmartVueQueryLocations
drop table SmartVueSettings
drop table SmartVueUserWidgets
drop table SmartVueWidgets
8- Download the latest Smartvue (1.1 + Smartvue 8.23 patch as of 6/2/14)
https://community.landesk.com/downloads/LDMS9.5/LANDeskSoftware950-SmartVue.exe
http://community.landesk.com/downloads/patch/component/LD95-CP_SMARTVUE-2013-0823.exe
9- Right click on both of the downloaded files, and go to Properties-> Unblock on make sure both files are unblocked..
10- Right click on LANDeskSoftware950-SmartVue.exe and run as Administrator and install Smartvue.
11- Once completed, right click on LD95-CP_SMARTVUE-2013-0823.exe and run as Administrator and install the patch.
12- Browse to C:\Program Files (x86)\LANDesk\ManagementSuite and double click on LDGatherdata.exe (monitor when this finishes by looking in the task manager when LDgatherdata.exe disappears)
13- SmartVue works best with Chrome or Firefox. Open up the page in your browser (FQDN is the fully qualified domain name core.local)
FQDN\smartvueweb
Thanks to Brandon Barlow for his work on this.
Env:
95 sp1
Description:
Publishing report "Devices upgradable to Windows Vista or Windows 7" in XLS format fails to display devices.
If you change the output format to PDF or Doc it works fine
Resolution:
TFS118427 has been filed.
Follow the below article to see if a pacth has been release for that defect
Affected Versions:
9.5 service pack 1
Problem Description:
I created a report "Patching Failures - Top 50 computers by Failure", then schedule it as a task to generate PDF report. In the task properties, I configured the SMTP settings, a test email can be sent successfully.
I specified a user as Recipients, this user only have permissions for software distribution and reporting modules on a specified custom scope. When running the task, it failed with the error:
Failed, task handler exception.
Root Cause:
The user who is configured to receive the report, doesn't have permission on all devices. So this user shouldn't receive the report. This is working as design. Thus when sending the report to the user, this exception will happen.
Resolution:
In Administration | User Management, please select the corresponding user, edit the scope of this user to all devices. Then the schedule report should work.
Issue :
All landscape oriented reports came out correctly through the preview and export function, but came out in portrait mode when we schedule or print them out.
Resolution :
You need to modify the Appearance properties of the landscape template/master : paper size and orientation
Steps :
NOTE :all modifications of the report template must be done on the core server. All modifications done through remote console, won't be apply !!
Result :
In LDMS (LANDesk Management Suite 9) SP2 we changed the engine of reporting phasing out AMP and iReport and introducing a totally new reporting module.
In this short walk-through we are going to demonstrate how to build a custom report using parameters.
This article is not exhaustive of the the topic. If you have further question please comment to this article or post then to this section of the community
(LANDesk User Community> LANDesk Management Suite> Reporting)
Note: LANDesk Technical Support will not provide training or create or alter custom reports or SQL statements for customers. Support is limited to product issues only. This document is an example of product use and is provided as is with no warranty.
Ref: http://community.landesk.com/support/docs/DOC-21733
Select * from computer where dbo.Computer.Type like ?
Select distinct [type] from computer
A:Right click on the paramer and choose the Edit option then click on the Default section of the Parameter GUI. In that section you are able to define a default value for the parameter.
The parameter can be a static value or his value can become from a query (you will need a Dataset then)
Q:Where I can find more information on how to use the Report Designer?
A:In the LANDesk online help and documentation you can find most of the information you need to create a simple custom report. If you need more detailed information about advanced features of the product you can find then here:
http://www.datadynamics.com/Help/ddReports/webframe.html
Problem: After importing a report from the iReport tool into the LDMS reporting console, the report fails to run with the message "Error: Byte data not found at location: <path>" , where the path points to an image file included in the report.
Cause: The image file referenced is not available to the AMP / LDMS reporting console. This usually happens when using an iReport template with embedded graphics as the basis for an LDMS report.
Resolution: Copy the files you need included in the report to ...\Program Files\Avocent\ManagementPlatform\reporting\resources folder on the core server. This will make them available for the AMP/LDMS reporting engine.
Environment: LDMS 8.7, 8.8, 9.0 , 9.5, 9.6 and newer
Informational
Attached is a flash video that can be played in Internet Explorer or Firefox. Please download the attachment and launch the HTML page.
Steps to viewing information content:
1. Download attachment
2. Extract all files (html, swf and js)
3. Launch the HTML page
N.B: Even though this has been created in an older version of the LDMS the process of creating a query in the web console is exactly the same.
8.7 All and 8.8 All
See ** for updated informtaion
Trying to create a query or a report that will show machines that are missing software. A single criteria chosen will work as designed. Once you choose any additional criteria you will not show correct information.
Example: We would like to install Winzip 11.1 onto our machines. As a second criteria we would like to only install Winzip on machines that are in a certain IP address range.
A single criteria example:
Computer. Software. Application Suites. Application Suites. Name Not Like Winzip 11.1
This query will work properly and only return computer names where Winzip 11.1 is not installed.
A multiple criteria example:
Computer. Software. Application Suites. Application Suites. Name Not Like Winzip 11.1
AND Computer. Network. TCPIP. Bound Adapter. IP Address < 192.168.000.000
This query will not report back any computer names even if Winzip 11 is not installed and the IP Address is in range.
**The way the database is read you will not be able to create this report in the Query or Report module if you are looking for more than one criteria. There is an enhancement request to resolve this issue.
N.B: This issue is now resolved this works as in LDMS 9.5 and 9.6
Create two seperate single criteria queries.
1. Create a single criteria query showing the following machines that do not have Winzip installed : Computer. Software. Application Suites. Application Suites. Name Not Like Winzip 11.1
2. Create a single criteria query showing machine names that have an IP Address range greater than 192.168.000.000 : Computer. Network. TCPIP. Bound Adapter. IP Address < 192.168.000.000
3. Under Devices | My Devices | Create a new group and drag and drop the query results from query 2 to this group.
4. Edit query 1 and choose "Filter" and choose the create group from step 3.
The goal is to find all machines missing software so that software can be installed. To do this we can create a Custom Definition in the Security and Patch module. You do not require a license for Security and Patch to utilize this function at this time.
Here is a link to creating various Custom Definitions: http://community.landesk.com/support/docs/DOC-6041
Once you have created your custom definition you will perform security scans on your machines.At this point machines that do not have the software will show as "Affected Computers".
Steps:
1. Right click on Custom Definition (after you have scanned machines with security scan)
2. Choose Affected Computers.
3. With the open Affected Computers window, drag and drop the machines missing Winzip onto the Scheduled task
4. Deploy task
For example if I have 28 different software titles in my report then I would have 23 shown with a bar, the 24th bar will be Other and that bar will represent the count of the 4 software titles that do not have there own bar.
Please see the attached "Software Count.XML" to create a software repor that shows a count of each application installed on the network that does not have the bar graph issue.
